At the end of the 3rd day the merchandise is no longer eligible for "claim", and since you signed and accepted the merchandise you now own it. We will be responsible for filing claims against the trucking company. In both cases, anytime a damage or shortage in the merchandise happen, you have only 3 days from delivery date to report the damage. It is possible that the damaged incurred might be hidden or what we call "concealed" damage. It is very important that you do not accept damaged or missing number of products unless noted by the truck driver in the bill of lading. It is the responsibility of the trucking company to delivery the merchandise to you in the same condition. IMPORTANT: The merchandise is in good condition when the carrier picked them up from our manufacturer. If truck is unable to get to your location due to narrow road, weight limits on road or dead end roads, you are responsible for meeting truck at the location truck is able to get to.Damaged Merchandise - In the event that the merchandise delivered s damaged, you have the option to refuse the delivery or have the truck driver note the damage in the bill of lading before you sign off.You will be responsible for the cost if you arrange any other special service with the trucking company. The carrier is not responsible for unloading or moving merchandise to your house, uncrating, installing or removing packing material. Tailgate delivery to your curbside is available for extra cost. This will be about 7 to 10 business days.The trucking company will call you ahead of time to schedule an appointment for you. Large Item Delivery - Some merchandise is too large to ship via ground courier and need to be shipped by freight truck.Items such as bath tubs, skirting, doors, steps, furnace.Generally delivers 5-10 business days after order.May require a pallet mover, forklift, or extra help to move.Costs vary dependent on size and location.Express delivery available upon request.Generally are in a box you can carry with two hands.Defectsĭefective products will be replaced or repaired according to the terms of the original manufacturer's warranty Shipping Small Items Once your items are on the road, cancellation is subject to the restocking fee and shipping charges in both directions. CancellationĪfter an order has been placed but before it has shipped, the order can be canceled. Concealed damage must be reported within 3 business days to be eligible for any credit or replacement. Should you decide to keep a damaged product, document the damage in detail on the bill of lading before signing any paperwork. Refuse shipment on any item visibly damaged beyond your acceptability. We will not reship items DamageĪny product damaged during shipment should not be accepted at delivery. NON-RETURNABLE ITEMS: All electrical and furnace parts, all furnace and HVAC units.Īny Package returned as unable to deliver will only get refunded for items not shipping. USPS,UPS do not refund shipping delays due to weather, civil unrest, or acts of god. We are not responsible for delivery delays after order is shipped.Once item is received and inspected, we will issue refund.All Furnace and HVAC units are not returnable.All doors are non returnable,if unsure of how to measure please call.All returns will be charged a 15% restocking fee.No items will be considered for a refund beyond 30 days of receipt. ![]()
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